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Support
Getting Help
Support for Quizora is provided through the CodeCanyon support system.
To open a support ticket:
- Log in to your Envato / CodeCanyon account
- Go to your Downloads page
- Find Quizora in your purchase list
- Click Support → Submit a ticket
Response time: We typically respond within 24 hours on business days.
Before Opening a Ticket
Please check the following first — most issues are covered:
- FAQ — answers to the most common questions
- Installation Guide — step-by-step setup
- Requirements — server compatibility checklist
- Configuration — API key and payment setup
What to Include in Your Ticket
A good support ticket gets a faster resolution. Please include:
- Your purchase code (found in your CodeCanyon Downloads page)
- PHP version (visible in cPanel → PHP Selector, or from the installer Requirements page)
- Hosting type (shared hosting, VPS, cloud — and provider name)
- Exact error message (copy the full text, or attach a screenshot)
- Steps to reproduce (what did you click / do before the error appeared?)
What Support Covers
| ✅ Covered | ❌ Not Covered |
|---|---|
| Installation issues | Custom feature development |
| Configuration help (AI, payments, email) | Design customisation work |
| Bug reports in the original code | Issues caused by third-party plugins |
| Upgrade assistance | Server administration |
Common Issues
"The page isn't working" / 500 error after install Enable Laravel debug mode temporarily: in your .env file, set APP_DEBUG=true and refresh the page. The actual error message will appear. Set it back to false once resolved.
Payment gateway not working Make sure you're using Live keys (not Test keys) in production. Check that your domain is registered in the Razorpay / Stripe dashboard.
AI generation fails immediately Check that your OpenAI API key is correct and that your OpenAI account has billing credits. Go to Admin → AI Logs to see the exact error.
Emails not sending Test your SMTP settings in Admin → Settings → Email → Send Test Email. If it fails, check port 587 is open on your hosting plan (some providers block it — contact them to unblock).
Installer won't run after upload Make sure the storage/ and bootstrap/cache/ directories have write permissions (set to 755 in cPanel File Manager).